BAFFLED Sainsbury’s customers have slammed the chain’s “joke” of a Lego promotion that promised free packs of four trading cards.
Shoppers flocked to social media after they were left with packets with too few cards or ones that were poorly cut.
The customers posted images of only three cards when they were promised four, and one shopper appeared to find just half a card in her pack.
Caroline Graham messaged Sainsbury’s: “I know they are free but when you advertise an item as having a certain amount in them, it would be nice if they actually had that amount. 5 of the 12 packs of cards I received this evening only had 3 cards in. Not impressed.”
Dawn Harriot posted an image of just half a card and wrote: “Hey, my boys are looking for the bottom half of their card.
“If found we’d like to trade any doubles.”
Sarah Peace wrote: “11 packs of cards with only 3 cards! Add to this that all the cards are doubles, triples etc of cards we already have! Are certain stores only getting cards as we have more duplicate cards than cards in the book!”
Terri-Ann Evans posted an image of a torn open packet that appeared to have only one card inside.
She wrote to Sainsbury’s: “What a joke of a pack”.
Olli Anders messaged the firm: “Hey Sainsbury’s, recently went to one of your stores and got my shopping done and received some of your new promo Lego card pack, weird thing is though is that they say 4 per pack and out of 9 packs only 6 had 4 cards in.
Sainsbury’s told some of the customers that if they returned to the store with a receipt the matter would be dealt with.
A Sainsbury’s spokesperson said: “Our free LEGO trading cards are proving to be very popular and we’re sorry if anyone has been disappointed. They should contact our Careline who will be able to correct this.”
A Lego spokesperson said: “In the LEGO Group we naturally want to ensure that children have a great experience whenever they meet our brand, and we encourage consumers to reach out to Sainsbury’s consumer services if they experience problems with the collector cards they have received.”
Britain’s supermarkets have recently been rumbled selling the same products for different prices in different aisles.
Supermarkets have also raised the price of their own brand products by up to 160 per cent in the last year.